Privacy Policy

Last updated: [15/09/2025]

Supplement & Health Shack Pty Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your information when you visit or make a purchase from our store (www.supplementshack.com.au).

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1. Information We Collect

When you visit our store, we may collect the following information:

• Personal Information you provide

  • Name

  • Billing and shipping address

  • Payment information (including credit card details, processed securely)

  • Email address

  • Phone number

• Automatically collected information

  • Device information (IP address, browser type, operating system)

  • Usage information (pages you view, time spent on site, referring websites)

  • Cookies and tracking technologies (for functionality, analytics, and advertising)

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2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your order, account, or promotions

• Improve our website, products, and services

• Prevent fraud, comply with legal obligations, and protect our business

• Provide you with a personalised shopping experience

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3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties to operate our business, such as:

• Shopify (our ecommerce platform)

• Payment processors (Shopify Payments and Afterpay)

• Shipping and delivery partners

• Marketing and analytics providers (e.g., Google Analytics, Meta Ads)

We may also disclose information if required by law, regulation, or legal process.

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4. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Enable website functionality

• Analyse site traffic and performance

• Deliver targeted ads and marketing campaigns

You can manage cookies through your browser settings. Please note that disabling cookies may affect your shopping experience.

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5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

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6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing and receiving a copy of your data

• Requesting corrections or updates

• Requesting deletion of your personal information

• Withdrawing consent for marketing communications

To exercise these rights, please contact us at info@supplementshack.com.au.

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7. Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

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8. International Transfers

If you are located outside Australia, please note that your information may be transferred and processed in countries with different data protection laws.

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9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.